Accessibility Statement — Harrow House Clearance

Harrow House Clearance is committed to making our house clearance and removal information accessible to everyone in the Harrow area. This statement explains our approach to accessibility for Harrow house clearance services, the standards we follow and how we support customers who need adjustments. We aim to provide clear, usable content whether you are using a screen reader, keyboard navigation, or other assistive technology.

We follow the WCAG 2.1 AA guidelines as our baseline for accessible content and interaction. Our policy covers the way service pages, booking details and customer information are presented for anyone looking for house clearance in Harrow or nearby neighbourhoods. We regularly review pages and resources to ensure compliance with accessibility best practices and to remove barriers for users with different needs.

Our website and local service information are designed with support for assistive technologies in mind. Key features include improved semantic structure, ARIA landmarks where appropriate, and descriptive headings so a screen reader can navigate content about Harrow clearance services efficiently. We test with popular screen readers to confirm announcements, focus order and content hierarchy are clear and meaningful.

Keyboard accessibility is essential for customers who cannot use a mouse. We ensure that all interactive controls are reachable and operable using the keyboard alone. This includes navigation between service descriptions, booking options and forms related to Harrow home clearances, as well as visible focus indicators, logical tab order and timely feedback when actions succeed or fail.

How we maintain and improve accessibility:

• Regular audits: periodic reviews to align with WCAG 2.1 AA.
• User testing: testing with people who use assistive technologies.
• Training: ongoing staff training in accessible communication for Harrow clearance requests.

We use concise content, clear labels and consistent layouts so that anyone searching for Harrow clearance services can find relevant information and complete tasks with confidence. Images describing processes include text alternatives and captions so important information is never conveyed by images alone.

Known limitations and alternate formats

We work to ensure full accessibility, but there may be occasional gaps. When a feature or document does not yet meet WCAG 2.1 AA expectations, we log the issue and prioritise fixes. In such cases we offer alternative ways to obtain the same information about Harrow house clear-outs, such as plain text summaries, printed copies on request, or staff assistance for reading or completing forms.

If you need information in an alternative format, or if you encounter a barrier while interacting with information about our Harrow house clearance offerings, please contact our Accessibility Officer with details of your request, the page or material in question, and the preferred format. We will respond within a reasonable timeframe and work with you to provide the content in a usable form. Please include enough detail so we can reproduce the problem and find an effective solution.

We value inclusive service delivery across all Harrow house clearance and home clearance activities. Contact options are offered on our main contact page for accessibility requests, and our team will support reasonable adjustments such as extended appointment times, accessible on-site arrangements, and communication in alternate formats. Our aim is to make every interaction simple, respectful and effective. Thank you for helping us improve accessibility for everyone seeking house clearance in Harrow.